Refund Policy

Cancel Policy

If you change your mind about your purchase, please send us an email to [email protected] or contact us and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be canceled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.

Return and Refund Policy

By proceeding with your order, you acknowledge that you have carefully reviewed, comprehended, and agreed to the policies outlined below.

We take pride in the quality of our products and assure you that we stand behind our craftsmanship. In the event of any defects or errors on our part, we will gladly provide a replacement at no additional cost.

Kindly note that all our products are made-to-order, which means we typically do not accept returns or exchanges for user errors such as incorrect selection of sizes, designs, colors, and so forth.

Please be aware that our products are custom-made and manufactured based on market demand. As a result, they may not always be readily available items. Additionally, there may be slight variations in color between the advertised images and the actual item due to factors such as lighting during the photo shoot or variations in monitor display settings. Therefore, we kindly request that you allow for a 15% difference between the advertised images and the actual item you receive.

We always guarantee that you are satisfied with the orders that you have placed on the website drink80s.com. To guarantee your rights when placing the orders, please refer to our refund policy under the following conditions:

1. Returns

For eligible returns, we gladly accept products that were shipped out by us and found to be faulty due to an error on our part (e.g., wrong item or damaged item).

To initiate a return, please ensure that the item(s) are accompanied by proof of purchase.

In order to complete the return process, we kindly request a receipt or proof of purchase. For further assistance and detailed instructions, please reach out to our dedicated support team at [email protected]. Please note that the return shipping fee will be your responsibility.

2. Refunds (if applicable)

Our return policy extends for a period of 30 days from the date of item arrival. If 30 days have passed since you received the item, we regret to inform you that we cannot offer a refund or exchange.

Upon receipt and inspection of your returned item, we will send you an email notification confirming its arrival.

You will also be notified of the approval or rejection of your refund. If your refund is approved, it will be processed, and the credit will be automatically applied to your credit card or original method of payment within a specified number of days.

Please refer to the following table for more details:
Credit card: up to 10 business days
PayPal: 3 to 7 business days

If you have not yet received your refund, we recommend checking your bank account again.

In addition, we suggest contacting your credit card company, as there may be a delay before the refund is officially posted.

If you have taken these steps and still have not received your refund, please reach out to us at [email protected].

Late or missing refunds (if applicable)

If you have not yet received your refund, we recommend first checking your bank account again. Following that, we suggest reaching out to your credit card company, as there may be a delay before the refund is officially posted. Additionally, it is advisable to contact your bank, as there is often a processing time involved in posting a refund.

If you have completed these steps and have not yet received your refund, please do not hesitate to contact us at [email protected]. We are here to assist you and address any concerns you may have.

3. Exchanges (if applicable)

Exchanges are only offered for items that are defective, damaged, or the result of our faults in production and shipping. If you wish to exchange your item for the same product, please contact our customer service team at [email protected] via email. We kindly request that you provide details regarding your claim. Once your claim is reviewed and approved, we will provide you with a return address for the exchange process.

4. Which Evidence should I submit?

To ensure a smooth return or replacement process, it is crucial that you submit all necessary evidence to clarify any shipping or product errors. Please be aware that providing all required pictures is a vital part of this process. Without the proper evidence, we regret to inform you that we will be unable to proceed with the return or replacement of items.

Wrong product shipped

Please send some pictures as proof, which include:

- Picture of the wrong products you received.
- Picture of the shipping label.

Size issue

Please send the picture as proof:
- Picture of the shipping label.
- Photo measure the size of the product with a ruler.
- Picture of the product you received.

Broken/ Damaged items

Please send some pictures as proof, which includes: